New Leader to Continue Focus on Customer Service, User-Driven Innovation
W.S. Tyler, St. Catharines, Ontario, a screening equipment and solutions provider, appointed Karen Thompson as its new president. She replaces Florian Festge, who has assumed the position of managing director of the Machinery Division of W.S. Tyler’s parent company, Haver & Tyler.
Thompson has spent the past 16 years working in various roles within W.S. Tyler and brings a deep understanding of the screening industry to her new role. She intends to continue the long-standing W.S. Tyler tradition of building valuable customer partnerships through knowledge and innovation. “Customers’ needs have long been the driver of W.S Tyler’s innovation, and my top priority is to deepen the company’s interactions with customers so we can continue delivering the solutions that help make them successful,” she said.
Thompson added that the expansion of W.S. Tyler’s sales and service to offices in multiple locations in Canada and the United States is a key step to keeping flexibility and customer service as top priorities. The regional offices provide a direct commercial and technical connection to W.S. Tyler headquarters.
“I am pleased to have Karen assume an expanded leadership role for the company,” Festge said. “Over the past year and a half, I have worked one-on-one with Karen to make this a smooth transition for our customers, and I’ve witnessed her strength as a leader. She has extensive screening solution knowledge and experience and will drive innovation that will continue to help them succeed.”